Refund policy
Return & Refund Policy
At [R.J Official ], we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:
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Item must be unused, unworn, and in original packaging
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Item must be in the same condition as received
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
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Used or damaged items (not due to our error)
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Personal care items
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Sale or discounted products (if applicable)
Refunds
Once we receive and inspect your return:
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We will notify you about approval or rejection
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If approved, refund will be processed within 5–10 business days
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Refund will be issued to original payment method
Damaged or Wrong Items
If you receive a damaged, defective, or wrong product:
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Contact us within 24 hours of delivery
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Provide clear photos/videos as proof
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We will offer a replacement or full refund
Return Shipping
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Customers are responsible for return shipping costs
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Shipping charges are non-refundable
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In case of our mistake (wrong/damaged item), we will cover the cost
Order Cancellation
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Orders can be cancelled within 12 hours of placing the order
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Once processed/shipped, cancellation is not possible
Contact Us
If you have any questions, contact us at:
📧 [r.jofficial0503@gmail.coml]
📞 [00923045036339]
Note: As a dropshipping business, shipping times may vary depending on supplier and location.